Refund Policy

At Pehnoor, we strive to ensure our customers are completely satisfied with their jewelry purchases. If you're not happy with your order, please review our refund policy below.

Eligibility for Refunds

• Items must be returned within 7 days of delivery.
• Jewelry must be unused, unworn, and in its original packaging with all tags intact.
• Customized, engraved, or personalized items are non-refundable unless defective.

Refund Process

1. Request a Return – Message at 0329-1900618 with your order number and reason for return.
2. Approval & Instructions – Once approved, we will provide return instructions.
3. Ship the Item Back – Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Issued – After receiving and inspecting the item, we will process your refund within 5 business days to the original payment method.

Non-Refundable Items

• Custom or personalized jewelry
• Items purchased on sale or clearance
• Earrings (for hygiene reasons)

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 2 days with photos, and we will arrange a replacement or refund.

For any questions, feel free to contact our support team at pehnoorinfo@gmail.com.